Support
Email santiago@timeless.builders. I read every message myself and usually reply within two working days. Mentioning the email you sign in with helps me find your account.
Something isn’t working
In Timeless, choose Help ▸ Feedback & Ideas…, then Something broken? Tell us privately. Only I see it, and it includes your Timeless and macOS versions, so I can find the problem faster. Or just email me.
Ideas and requests
Post them on Feedback & Ideas in the app, and +1 the ones you want too. The most-wanted ideas shape the roadmap, and you’ll hear in the app when one you voted for ships.
Your subscription
- Manage or cancel: open the account sidebar in Timeless and choose Manage Subscription. You can switch between monthly and yearly, update your card, see invoices, or cancel.
- After cancelling: Pro stays on to the end of the period you paid for, and nothing more is charged. During a free trial, cancelling means you’re never charged.
- Refunds: payments aren’t refunded, except where the law requires it. If you think a charge is a mistake, email me. The details are in the Terms of Service.
Signing in
Timeless emails you a link and a 6-digit code. The link works on the Mac you asked from; the code works anywhere, such as when you open the email on your phone. No email after a minute? Check spam, then send a new one.
Your data
- Your notes and files are on your Mac. In the account sidebar, Show in Finder opens the folder they’re in.
- Delete Account, in the account sidebar, cancels any subscription and removes your account. Everything you’ve made stays on your Mac.
- What Timeless collects, and how to turn off usage counts, is in the Privacy Policy.